Review invitations
Ask every customer. Get reviews that reflect your real business.
Most happy customers never think to leave a review. A short, well-timed email from you changes that, and invited reviews are marked Verified.
Thanks for shopping with us. Could you take a minute to tell others about your experience?
One click opens the review formThree ways to send
From one customer to thousands a month
Use whichever fits how you work today. All three end in the same branded email.
From the dashboard
Type the customer’s email and name, add an order reference and pick a template. Good for a handful a day.
Upload a CSV
Export customers from your shop, booking or billing tool and upload up to 1,000 rows at a time.
Automatically, by API
Your shop or CRM sends each completed order to Fairvero. Nothing to remember, nothing to upload.
API & webhooks →What happens
From order to verified review
Order completed
You add the customer in the dashboard, by CSV or through the API.
Email at the right time
Sent straight away, or when you scheduled it, for example three days after delivery.
One reminder
If there is no review after 5 days, one reminder. Never more.
Verified review
The review goes through our usual checks and appears with a Verified badge.
Your format
Bring your customer list as it is
CSV upload
Three columns: email (required), name and reference such as an order number. Up to 1,000 rows per file. Rows with problems are listed after the upload so you can fix and resend them.
email,name,reference
[email protected],Priya,order-10482
[email protected],Arjun,order-10483API
One request per order, or up to 1,000 at once with the bulk endpoint. The Idempotency-Key header makes retries safe: the same order is never invited twice. Optional fields choose the template, the location and the products to review.
curl https://api.fairvero.com/api/v1/integration/invitations \
-H "Authorization: Bearer $FAIRVERO_API_KEY" \
-H "Content-Type: application/json" \
-H "Idempotency-Key: order-10482" \
-d '{
"customer": { "email": "[email protected]", "name": "Priya" },
"referenceId": "order-10482",
"sendAt": "2026-11-05T10:00:00Z"
}'Your brand, your words
Emails that sound like you
Customers recognise you, not us, so more of them answer.
Templates
Write your own subject and message, and keep several templates, for example one for online orders and one for in-store visits.
Your name and logo
Every invitation shows your business name and logo, so customers know who is asking.
Per location and product
Tag invitations with a location or products, and see results per location in your analytics.
Track every invitation
See which invitations were sent, delivered, opened and reviewed, and resend the ones that failed.
Fair by design
The rules that keep invited reviews credible
- Invite all customers in the same way
- One-click unsubscribe in every email
- No emails to addresses that bounced or opted out
- You control your customer data; we only use it to send your invitations
- Inviting only customers you expect to be happy
- Offering discounts or gifts for a review
- Writing or editing reviews for customers
Limits
How many invitations each plan includes
| Plan | Invitations per month | Ways to send |
|---|---|---|
| Free | 100 | Dashboard and CSV |
| Growth | 5,000 | Dashboard, CSV and API |
| Pro | Unlimited | Dashboard, CSV and API |
Questions
About invitations
When should I send invitations?
When the experience is complete: a few days after delivery for online orders, the same day for a visit or appointment. Use “Send at” or the API’s sendAt to schedule them.
Will customers be emailed again and again?
No. Each invitation is sent once, with at most one reminder 5 days later if the customer hasn’t reviewed. Customers can stop all requests from your business in one click.
Can I invite only customers I think are happy?
No. Our terms require inviting customers in the same way, whatever you expect them to say. Selective inviting (“review gating”) misleads readers and is not allowed.
What does “Verified” mean on invited reviews?
That the review came from someone you invited, so we know they were really your customer. Readers see the Verified badge on the review.
Can I ask about a specific product?
Yes. Send the product SKUs with the invitation (through the API) and the customer can review those products as well as your service.
What happens to addresses that bounce?
We stop sending to addresses that bounced, complained or unsubscribed, for every future invitation, to protect your sender reputation and the customer.